Release Notes: OTRS-Windows-Installer 3.0.2

July 2013

July 26, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Windows Installer 3.0.2. Release Details Release name: OTRS Windows Installer 3.0.2 Release type: patch level release Release date: July 26, 2013 What’s New

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Security Advisory 2013-05 – Sql Injection + Xss Issue

July 2013

   July 9, 2013 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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Release Notes: OTRS ITSM 3.2.7

July 2013

July 9, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS ITSM 3.2.7.  Release Details Release name: OTRS ITSM 3.2.7 Required OTRS release: OTRS Help Desk 3.2.9 or higher Release date: July 9, 2013

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Release Notes: OTRS Help Desk 3.2.9

July 2013

July 9, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Help Desk 3.2.9.  Release Details Release name: OTRS Help Desk 3.2.9 Release type: Stable, patch level release Release date: July 9, 2013 What’s

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Security Advisory 2013-05 – Sql Injection + Xss Issue

July 2013

July 9, 2013 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a Vulnerability security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Recommended Resolution This vulnerability is

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Release Notes: Survey 2.2.2

July 2013

July 2, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the Survey module 2.2.2. Release Details Release name: Survey 2.2.2 Required OTRS release: OTRS Help Desk 3.2.8 or higher Recommended OTRS release: OTRS Help Desk

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Release Notes: OTRS Windows Installer 3.0.1

July 2013

July 2, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of OTRS Windows Installer 3.0.1. Release Details Release name: OTRS Windows Installer 3.0.1 Release type: Stable Release date: July 2, 2013 What’s New Enhancements to previous

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