October 29, 2013 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the second beta release of the OTRS Appliance 1.0.0. … What’s new OTRS Appliance 1.0.0 beta2 includes OTRS Help Desk 3.3.0 beta5