OTRS adds new features to Customer Support Software, for Call Centers

April 2014

Increased efficiency and transparency for call centers with new OTRS helpdesk software ticket allocation and VoIP integration features   Cupertino, CA, United States, 10 April 2014. OTRS Group, the world’s leading provider of cloud-based solutions for service desk management, added new features to its customer support software that will help Call Centers to make their

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Release Notes: OTRS Windows Installer 3.0.5

April 2014

April 08, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release of OTRS Windows Installer 3.0.5.   Release Details Release name: OTRS Windows Installer 3.0.5 Release type: patch level release Release date: April 08, 2014 Bug

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Release Notes: OTRS Help Desk 3.3.6

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Help Desk 3.3.6 Sunrise Beach Ko Lipe. Release Details Release name: OTRS Help Desk 3.3.6 Release type: stable Release date: April 01, 2014 What’s New Updated

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Release Notes: OTRS::ITSM 3.3.6

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release OTRS::ITSM 3.3.6 Sunrise Beach Ko Lipe. Release Details Release name: OTRS::ITSM 3.3.6 Required OTRS release: OTRS Help Desk 3.3.6 or higher Recommended OTRS release: OTRS Help

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Release Notes: OTRS Appliance 1.0.6

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS Appliance 1.0.6. Release Details Release name: OTRS Appliance 1.0.6 Release type: stable Release date: April 01, 2014 Includes OTRS 3.3.6 Download Download the latest release with

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Release Notes: TimeAccounting 2.3.2

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release 2.3.2 of the TimeAccounting module . Release Details Release name: TimeAcconting 2.3.2 Required OTRS release: OTRS Help Desk 3.3.6 or higher Recommended OTRS release: OTRS Help

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Release Notes: FAQ 2.3.2

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release 2.3.2 of the FAQ module. Release Details Release name: FAQ 2.3.2 Required OTRS release: OTRS Help Desk 3.3.6 or higher Recommended OTRS release: OTRS Help Desk

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Release Notes: OTRS Help Desk 3.2.16

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.2.16. Release Details Release name: OTRS Help Desk 3.2.16 Release type: Stable, patch level release Release date: April 01, 2014 Important for

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Security Advisory 2014-05: Clickjacking issue

April 2014

  April 01, 2014 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Report a vulnerability security@otrs.org   PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2016-03-02] uid OTRS Security Team <security@otrs.org> Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B   Security Advisory Details

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Release Notes: OTRS Help Desk 3.1.21

April 2014

April 01, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.1.21. Release Details Release name: OTRS Help Desk 3.1.21 Release type: Stable, patch level release Release date: April 01, 2014 Important for

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