October 21, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fourth beta release of the OTRS::ITSM Module 4. … What’s New in the OTRS::ITSM Module 4 beta WHAT’S NEW IN the OTRS::ITSM