November 04, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS 3.3.10 Sunrise Beach Ko Lipe. … Important for Upgrading From OTRS 3.3.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade