Meet OTRS@ IT & Business on October 04-06 in Stuttgart, Germany

July 2016

Visit us at trade fair “IT & Business” in Stuttgart: Hall 1, Booth C57 Get a free ticket from us and visit our booth to become an OTRS winner, an expert and an OTRS insider This year the IT&Business, trade fair for digital processes and solutions will take place from October 04-06, 2016 in Stuttgart.

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Release Notes: OTRS Business Solution 5 Patch Level 10

July 2016

  July 19, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the tenth patch level release of its OTRS Business Solution™ 5.   Release Details Release name: OTRS Business Solution™ 5 Patch Level 10 Release date: July 19, 2016 Release

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Security Advisory 2016-01: Security Update for OTRS FAQ package

July 2016

  July 01, 2016 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2017-08-20] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Release Notes: OTRS FAQ 5 Patch Level 5

July 2016

  Juli 1, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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Release Notes: OTRS FAQ 4 Patch Level 5

July 2016

  July 1, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 4 Patch Level 5 Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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Release Notes: FAQ 2.3.6

July 2016

  July 1, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release 2.3.6 of the FAQ module.     Release Details Release name: FAQ 2.3.6 Required OTRS release: OTRS Help Desk 3.3.6 or higher Release date: July

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