Security Advisory 2017-07: Security Update for OTRS Framework

November 2017

  November 21, 2017 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Release Notes: OTRS Business Solution™ 6

November 2017

  November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of its OTRS Business Solution™ 6.   Release Details Release name: OTRS Business Solution™ 6 Release date: November 21, 2017 Release type: stable   Bug Fixes

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Release Notes: OTRS 6

November 2017

  November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of OTRS 6.     Release Details Release name: OTRS 6 Release type: stable Release date: November 21, 2017 New Features in OTRS 6 Free 1.

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Release Notes: OTRS::ITSM Module 6

November 2017

  November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

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Release Notes: OTRS TimeAccounting 6

November 2017

  November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the module OTRS TimeAccounting 6. Please note, that from now on we will only officially support OTRS 4, OTRS 5 and following versions.  

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Release Notes: OTRS SystemMonitoring 6

November 2017

  November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of the SystemMonitoring module 6. Please note, that from now on we will only officially support OTRS 4 and following versions.     Release Details Release

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Release Notes: OTRS Survey 6

November 2017

  November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of OTRS Survey 6. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.  

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Release Notes: OTRS Clone DB 6

November 2017

   November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release of the OTRS Clone DB 6 for OTRS 6. This script clones an OTRS database into an empty target database, even on another database platform. It

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Release Notes: OTRS MasterSlave 6

November 2017

  November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 6.   Please note, that from now on we will only officially support OTRS 4, OTRS 5 and following versions.

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Release Notes: OTRS FAQ 6

November 2017

  November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the module OTRS FAQ 6. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following

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