Security Advisory 2018-03: Security Update for OTRS Framework

July 2018

  July 31, 2018 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Release Notes: OTRS 6 Patch Level 10

July 2018

  July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the tenth patch level release of OTRS 6.     Release Details Release name: OTRS 6 Patch Level 10 Release date: July 31, 2018 Release type: patch level Security

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Release Notes: OTRS 5s Patch Level 29

July 2018

July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 29th patch level release of OTRS 5s. Release Details Release name: OTRS 5s Patch Level 29 Release date: July 31, 2018 Release type: patch level Security Issues Advisory 18-03

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Release Notes: OTRS 4 Patch Level 31

July 2018

  July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 31th patch level release of OTRS 4.   Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

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Release Notes: OTRS::ITSM Module 6 Patch Level 10

July 2018

  July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 6 Patch Level 10. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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Release Notes: OTRS::ITSM Module 5s Patch Level 29

July 2018

  July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 29th patch level release of the OTRS::ITSM Module 5s. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS::ITSM Module 4 Patch Level 31

July 2018

  July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 31st patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS FAQ 6 Patch Level 9

July 2018

  July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the module OTRS FAQ 6 Patch Level 9. Please note, that from now on we will only officially support versions OTRS 4 and OTRS

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Release Notes: OTRS FAQ 5 Patch Level 14

July 2018

  July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 14. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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Release Notes: OTRS MasterSlave 5 Patch Level 17

July 2018

  July 31, 2018 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 17th patch level release of the OTRS MasterSlave module 5.   Please note, that from now on we will only officially support OTRS 4, OTRS 5 and

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