April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the module OTRS Clone DB 6 patch level 9.
Please note that from now on we will only officially support OTRS 7 and following versions for regular maintenance. The last supported version for security fixes is OTRS 6.
- Updated minimum Framework version.
- Added translations
These browsers are not supported:
- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
Download the latest release with your OTRS-ID – your personal all-round account
- free promotion specials
- free access to our knowledge database to solve problems
- stay informed about our OTRS newsletter and manage your newsletter subscription
- contact us more easily and keep track of your requests
If you already have login information to our OTRS portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/external. You can find the current releases in the section “Download.“ If your password is not accepted, please use the „Forgot password“ link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/external.
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download.
OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
Leverage the various OTRS Community sources to get involved: