Release Notes

((OTRS)) Community Edition 5s Patch Level 38

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 5s patch level 38.

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Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Important for Updating

  • From a previous version of OTRS 5:
    • Make sure you run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • If you upgrade from OTRS 5 Patchlevel 2 or earlier, please run scripts/DBUpdate-to-5.pl once during the upgrade to fix possible issues with dysfunctional notification tags.
    • if you upgrade from OTRS 5 Beta 5 or earlier, you should manually update all ticket notifications that are set to be shown in agent preferences. In the ticket notification management admin screen for each notification, scroll down to „Notification Methods“ and check the „Send by default“ checkbox from the „Email“ section on each notification.
      • Background information: „Send by default“ is a new feature introduced in OTRS 5 RC1 that adds a new layer of control to administrators to decide if an enabled notification method is used by default or not if an agent has not directly specified this preference. This option is now set by default on new systems or upgrades.
  • From OTRS 4.x: Please consult our admin manual for detailed instructions.

What’s New

Bug Fixes

  • Bug#14716 – E-mails with attached e-mails (e.g. forwarded) containing period followed by long string in the subject may get stuck. Put such e-mail into OTRS PostMaster and mail processing will run until the process is killed manually.
  • Bug#14639 – Address Book is not working. Instead, JavaScript error message is present.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-5_0_38/CHANGES.md.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Download

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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

Professional Services

OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

Community Support

Leverage the various OTRS Community sources to get involved:

Release Name:

((OTRS)) Community Edition 5s Patch Level 38

Release Details

  • Release name: ((OTRS)) Community Edition 5s Patch Level 38
  • Release date: October 04, 2019
  • Release type: patch level

Security Issues

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