November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the ((OTRS)) Community Edition 5s patch level 39.
Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.
Important for Updating
- From a previous version of OTRS 5:
- Make sure you run
bin/otrs.Console.pl Maint::Config::Rebuildafter the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- If you upgrade from OTRS 5 Patchlevel 2 or earlier, please run
scripts/DBUpdate-to-5.plonce during the upgrade to fix possible issues with dysfunctional notification tags.
- if you upgrade from OTRS 5 Beta 5 or earlier, you should manually update all ticket notifications that are set to be shown in agent preferences. In the ticket notification management admin screen for each notification, scroll down to „Notification Methods“ and check the „Send by default“ checkbox from the „Email“ section on each notification.
- Background information: „Send by default“ is a new feature introduced in OTRS 5 RC1 that adds a new layer of control to administrators to decide if an enabled notification method is used by default or not if an agent has not directly specified this preference. This option is now set by default on new systems or upgrades.
- Make sure you run
- From OTRS 4.x: Please consult our admin manual for detailed instructions.
These browsers are not supported:
- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
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OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
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