Release Notes

OTRS::ITSM Module 5s Patch Level 42

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 5s patch level 42.

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

What’s new

Bug Fixes

Browser Support

JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Download

Download the latest release with your OTRS-ID – your personal all-round account

Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed about our OTRS newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/external. You can find the current releases in the section “Download.“ If your password is not accepted, please use the „Forgot password“ link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/external.

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download.

Professional Services

OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

Get professional service and support

Community Support

Leverage the various OTRS Community sources to get involved:

Release Name:

OTRS::ITSM Module 5s Patch Level 42

Release Date:

27/03/2020

Release Type:

patch level

Archive