Release Notes

Release Notes: OTRS Business Solution 5s Patch Level 21

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the twentyfirst patch level release of its OTRS Business Solution™ 5s.




Bug Fixes

  • Fixed: Timeline displays always the last Customer article.
  • Fixed: Unauthenticated users can access any active public chat.
  • Fixed: Missing explanation users (with visual impairments) in the ‚Preferences‘ page.
  • Fixed: PublicChat – public user name is not honored.
  • Fixed: Encoding error when trying to install a ready-to-run web service.
  • Fixed: Useless „Description“ widget in a sidebar.
  • Fixed: 2 vertical scrollbars in the timeline view.

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5s Patch Level 21

Release Details

  • Release name: OTRS Business Solution5s Patch Level 21
  • Release date: October 17, 2017
  • Release type: patch level

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