Release Notes

Release Notes: OTRS Business Solution™ 6 Patch Level 6

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


February 13, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the sixth patch level release of its OTRS Business Solution 6.




Bug Fixes

  • Fixed: PhantomJS is dead (bug#13637).
  • Fixed: Chat channel connected to queue generates error notification on each page reload (bug#13600).
  • Fixed: Dynamic Field Contact with Data is displayed doubled in AgentTicketZoom view (bug#13604).
  • Fixed: Name and object columns on notification web view are not translated (bug#13601).
  • Fixed: Modification of an existing chat channel cannot be saved (bug#13531).

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

Please note that OTRS 6 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution™ 6 Patch Level 6

Release Details

  • Release name: OTRS Business Solution6 Patch Level 6
  • Release date: February 13, 2018
  • Release type: patch level