Release Notes

Release Notes: OTRS FAQ 5 Patch Level 10

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 10.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.



What’s new

  • Updated translations, thanks to all translators.


Bug Fixes

  • Bug#12569 – Missing explanation users (with visual impairments) in the ‚Preferences‘ page.
  • Bug#12433(PR#67) – Dynamic Fields for FAQ don’t work as Link.
  • Bug#12935 – SQL Error in Systemlog „Server gone away“ and „you have an error „.
  • Bug#12964(PR#73) – FAQ types are not translated, Thanks to Balázs Úr.
  • Bug#11478 – Editing and Deleting of articles possible with RO-Permission.
  • Bug#12067 – FAQ Explorer shows Internal Server Error if no categories found.
  • Bug#12768 – Excel output is missing from the FAQ search.



Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

Release Notes: OTRS FAQ 5 Patch Level 10

Release Details

  • Release name: OTRS FAQ 5 Patch Level 9
  • Required OTRS release: OTRS 5s or higher
  • Release date: October 17, 2017
  • Release type: patch level