July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 6 Patch Level 20.
Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.
What’s New
- Updated translations, thanks to all translators.
- Updated minimum framework version to OTRS 6.0.20.
- Disabled translation for permission groups.
- Modernized FAQ articles on a page input field.
Bug Fixes
- Bug#14515
– FAQ state list does not honor FAQ::Agent::StateTypes config.
Browser Support
- JavaScript is required to use OTRS.
These browsers are not supported:
- Microsoft Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Download
Download the latest release with your OTRS-ID – Your personal all-round account
Your benefits:
- free promotion specials
- free access to our knowledge database to solve problems
- stay informed with our OTRS-Newsletter and manage your newsletter subscription
- contact us more easily and keep track of your requests
If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
Professional Services
OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
Community Support
Leverage the various OTRS Community sources to get involved: