Release Notes

Release Notes: OTRS Survey 4 Patch Level 2

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 October 16, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the second patch level release of OTRS Survey 4.

Please note, that from now on we will only officially support versions OTRS 4 and higher.





What’s New

  • Added French language, thanks to the translation team.
  • Added Galician language, thanks to the translation team.
  • Added Hungarian language, thanks to the translation team.
  • Added Vietnamese language, thanks to the translation team.
  • Updated translations, thanks to all translators.

Bug Fixes

  • Bug#10991 – Survey percentage won’t add 100%.
  • Bug#9304 – Rendering of survey results is broken.
  • Bug#11739 – If a user can see AgentSurveyZoom of a survey, the user can always change the status of the survey.
  • Bug#12184 – Survey Blacklist not working as expected.


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Release Name:

Release Notes: OTRS Survey 4 Patch Level 2

Release Details

  • Required OTRS release: OTRS 4 or higher
  • Release date: October 17, 2017
  • Release type: stable