Release Notes

Release Notes: OTRS SystemMonitoring 6 Release Candidate 1

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

 

November 14, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release candidate of the SystemMonitoring module 6.

Please note, that from now on we will only officially support OTRS 4 and following versions.

 

 

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What’s New

  • Added support for Icinga2.

 

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

Download

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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

 

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Community Support

Leverage the various OTRS Community sources to get involved:

Release Name:

Release Notes: OTRS SystemMonitoring 6 Release Candidate 1

Release Details

  • Release name: OTRS SystemMonitoring 6 Beta 1
  • Required OTRS release: OTRS 6 Release Candidate 1 or higher
  • Release date: November 14, 2017
  • Release type: beta

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