Release Notes

((OTRS)) Community Edition 4 Patch Level 13

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 September 29, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 13th patch level release of OTRS 4.

Please note, that from now on we will only officially support versions OTRS 3.3 , OTRS 4 and following versions.





Security Issues


Bug Fixes

  • Bug#10530 – HTML emails not properly displayed (parts missing).
  • Bug#11470 – AgentPreferences shows “My Services” even when Ticket::Service is disabled.
  • Bug#11441 – It is not possible to sort by Owner.
  • Bug#10878 – bulk action for owner change: tickets are not locked.
  • Bug#11283 – Cropped upper part of the column filters.
  • Bug#11112 – Number of affected tickets of GenericAgent job via web interface is limited hardcoded.
  • Bug#11307 – Reference to uninitialized value at change of sort order of search result in AgentTicketSearch.
  • Bug#11330 – LogModule::LogFile::Date creates log files ending in single digit.
  • Fixed a nasty JSON::XS crash on some platforms.
  • Updated CPAN module Proc::Daemon to version 0.21.
  • Bug#11462 – Article sort order not respected in Print.

The detailed ChangeLog can be found at: .


Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



Download the latest release with your OTRS-ID – Your personal all-round account

Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed with our OTRS newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS Portal, you also have an OTRS-ID (email-address). Please, log in as usual You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download


Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.


Get professional service and support


Community Support

Leverage the various OTRS Community sources to get involved:

Release Name:

((OTRS)) Community Edition 4 Patch Level 13

Release Details

  • Release name: ((OTRS)) Community Edition 4 Patch Level 13
  • Release date: September 29, 2015
  • Release type: patch level