Release Notes

((OTRS)) Community Edition 4 Patch Level 14

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 November 03, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 14th patch level release of OTRS 4.


Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.





Bug Fixes

  • Bug#11431 – Agent notification on follow up doesn’t work for Ticket Owner if PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner is enabled.
  • Bug#11510 – AgentTicketMove empty by sysconfig changes.
  • Bug#11255 – Forwarding Templates do not work with rich text disabled.
  • Bug#11260 – Missing translation escalation, thanks to S7.
  • Bug#11467 – ACL does not work with Dest Link in Customer::ModuleRegistration, thanks to S7.
  • Bug#11513 – Out of Office is missing in owner dropdown.
  • Bug#11544 – Missing Dynamic Field Name in container div class in Customer Interface..
  • Bug#11486 – endless recursion if sub module of Layout is buggy.
  • Bug#11078 – Extra newline is inserted in the text wrapping.
  • Bug#11315 – subservice not apparent in overview when many services are in the list.
  • Bug#11317 – When service is mandatory in customerfrontend – error occurred!.
  • Bug#11196 – “Created by” detail missing in PDF print.
  • Bug#11352 – Wrong behaviour of AdminCustomerUser::RunInitialWildcardSearch.
  • Bug#11152 – Ending of daylight saving time caused system collapse.

The detailed ChangeLog can be found at:


Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

((OTRS)) Community Edition 4 Patch Level 14

Release Details

  • Release name: ((OTRS)) Community Edition 4 Patch Level 14
  • Release date: November 03, 2015
  • Release type: patch level