Release Notes

((OTRS)) Community Edition 4 Patch Level 15

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 January 19, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 15th patch level release of OTRS 4.


Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.





What’s new?

  • Improved support for Hungarian, thanks to Balazs Ur.


 Bug Fixes

  • Bug#11793 – Wrong subgroup for agent preference settings.
  • Bug#11728 – Dashboard Widget: Attributes OwnerIDs is not working.
  • Bug#11755 – PGP MIME signed email with long lines does not verify signature correctly.
  • Bug#10969 – Problem whith SMIME-Cert that is valid for more than one E-Mail-Address.
  • Bug#11628 – DynamicField – – missing check of DF in parameter Template in method “EditFieldValueGet”.
  • Bug#11695 – Inconsistency with the sorting icon.
  • Bug#8760 – digest algorithm SHA1 is hardcoded in PGP/MIME signed messages.
  • Bug#3785 – issuing cron jobs include backup files from them.
  • Bug#10883 – Do not hardcode X-Frame-Options: SAMEORIGIN.
  • Bug#8828 – No embedded images in autoresponses.
  • Bug#7730 – Security: Notification Tags can be used to display critical data in Answers.
  • Bug#11373 – CustomerID in AgentTicketPhone accepts any value, thanks to S7.
  • Bug#11182 – produces invalid SQL statements.
  • Bug#11705 – Ticket filters are displayed incorrectly.
  • Bug#11286 – Default-Value “X-Envelope-To” instead of “Envelope-To” in PostmasterX-Header.
  • Bug#11738 – Generate Support Bundle throws errors when HTTPS is used as HTTPTYPE.
  • Bug#10510 – Problem sending attachments with wrong mime type.
  • Bug#11406 – Values of a dynamic field of type multiselect are not shown in dashoard ticket calendar.
  • Bug#11722 – Undefined for undefined variable at requesting LostPasswordToken, thanks to Norihiro Tanaka.
  • Bug#11733 – Field details in activity dialogs are not correctly loaded if they contain single quotes.
  • Bug#10266 – Time Units can not be displayed and used in process Activity Dialogues.
  • Bug#11652 – Jobs from the GenericAgent Config file use wrong ticket limit.
  • Bug#11680 – Error in support data collector.
  • Bug#11666 – Problem Creating DynamicField For Article and Including It on an Activity Window.
  • Bug#8511 – – Use of uninitialized value in substitution iterator at 1028.
  • Bug#11096 – action URL overwrites permission settings, thanks to S7.
  • Bug#11709 – In move notification <OTRS_CUSTOMER_BODY> is replaced with ticket comment, not last customer body, thanks to S7.
  • Bug#11700 – IE is closing popup directly after opening it.
  • Bug#11659 – Links in admin interface are clickable through overlays.
  • Bug#9074 – No owner restriction via ACL using Frontend -> Action.
  • Bug#11694 – Various errors in GenericTicketConnectorSOAP.wsdl file, thanks to Cyrille Bollu.
  • Bug#11393 – ACL not hiding Process NavBar link when Type is Menu.
  • Bug#11574 – Dashboard – Queue – Attributes of the Widget are not used in the ‘Tickets in my Service’ view.
  • Bug#9152 – Event based notification with attachments does not quote article content.
  • Fixed bug where some special unicode characters (line terminators) were not correctly encoded to JSON.
  • Bug#7987 – Ticket dashboard modules not working with unlocked tickets attributes, thanks to S7.
  • Bug#11205 – Popup window height does not check for actual screen height.
  • Bug#11351 – S/Mime signed mails always show “Signature verified before!”.
  • Bug#11612 – Wrong order in the notification procedure, thanks to S7.
  • Bug#11348 – Error handling in AgentTicketForward.
  • Bug#11320 – Invalid customer user can update password.
  • Bug#5509 – Wrong umlauts if bounce function is used.
  • Bug#11475 – Kernel::System::MailAccount::IMAP->Fetch() could delete unprocessed mails from server.
  • Bug#9884 – Solution Time counts wrong on daylight time changes.
  • Bug#11600 – Dynamic Field of type multiselect is not substituted correctly.
  • Bug#11340 – Broken value after copying values from DynamicField multiselect to multiselect during process transition action TicketCreate.
  • Bug#11492 – Stats do not honor the Ticket::Service::KeepChildren parameter.
  • Bug#11595 – Infinite notification loop caused by ArticleCustomerNotification.
  • Bug#11565 – New article notification(star) and entry created for agent that creates the ticket.

The detailed ChangeLog can be found at:


 Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.



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Release Name:

((OTRS)) Community Edition 4 Patch Level 15

Release Details

  • Release name: ((OTRS)) Community Edition 4 Patch Level 15
  • Release date: January 19, 2016
  • Release type: patch level