((OTRS)) Community Edition 4 Patch Level 18

 Bug Fixes

• Bug#8671 – Can not link to an archived ticket.
• Follow-up for Bug#12090 – 2-second sleep between email fetching causes bad performance on systems with high email traffic.
• Bug#11757 – otrs.Console.pl Maint::Stats::Generate – language option not working.
• Bug#12105 – “Create summation row” and “Create summation column” are transposed.
• Bug#12118 – Text Area filter doesn’t work for Statistic.
• Bug#12189 – ACL beginning with @ results in 500 internal server error.
• Bug#12182 – CIC – Customer Login still shows merged tickets as closed tickets.
• Bug#12181 – Object StateAction -> Names are not readable.
• Bug#11934 – GenericAgent – not possible to uncheck a checkbox.
• Bug#12179 – Wrong OTRS tags conversion in transition actions called by Generic Agent over multiple tickets.
• Bug#8640 – Article bounce does not conform to rfc 2822.
• Bug#12141 – Wrong check for needed objects.
• Bug#12147 – Transition Action – to set Service and SLA.
• Bug#11986 – Wrong class parameter for Admin Menu in Navbar.
• Bug#12097 – Ticket responses with non-breaking whitespace cause PostgreSQL database error.
• Bug#11596 – Invalid byte sequence for encoding “UTF8”: 0xa0 PostgreSQL.
• Bug#10970 – byte sequence errors on notifications.
• Bug#12100 – Error Premature end of script headers: index.pl when using long URL.
• Bug#12132 – Order of columns in Queue view broken when more than 9 columns are selected.
• Bug#12129 – Process Management: Ticket locks even when is not needed, thanks to Thorsten Eckel.
• Bug#12128 – Can not store 0 in Admin Customer screen, thanks to Renée Bäcker.
• Bug#11990 – Kernel/Config/ files matching regex .pm may throw an error while loading.
• Bug#12122 – Wrong offset in substr function, ForeignKeyCreate function.
• Bug#12020 – Option CaseSensitive has no impact on the external customer database.
• Bug#12110 – ACL Queue limitation not working in CustomerTicketProcess, thanks to Thorsten Eckel.
• Bug#12085 – CIC search links don’t work when customer login contains parentheses.
• Bug#12074 – Redundant and confusing code in Kernel/System/TemplateGenerator.pm.
• Bug#12018 – HTML body not retrieved on by GI operation TicketGet (Added HTMLBodyAsAttachment parameter to retrieve is as an attachment).
• Bug#12090 – 2-second sleep between email fetching causes bad performance on systems with high email traffic.
• Bug#12012 – JSON Response contains all Dynamic Fields in Article response.
• Bug#12069 – enabling/disabling Article Filter show wrong article.
• Bug#8153 – When configuration area is not activated, it is still editable.
• Follow-up for Bug#9950 – Ticket Split takes uses system address as the customer.
• Bug#12045 – Not possible to create a Ticket using TransitionAction::TicketCreate with Owner instead of OwnerID.
• Bug#9345 – OTRS exceeds 998 character limit in References Line of E-Mail Header.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-4_0_18/CHANGES.md.

 Important for Upgrading

• From a previous version of OTRS 4:
  • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
• From OTRS 3.3.x: Please consult our admin manual for detailed instructions.

Browser Support

• JavaScript is required to use OTRS.

These browsers are not supported:

• Microsoft Internet Explorer before version 8
• Firefox before version 10
• Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 Download

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• free promotion specials
• free access to our knowledge database to solve problems
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• contact us more easily and keep track of your requests

If you already have login information to our OTRS Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 Professional Services

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 Community Support

Leverage the various OTRS Community sources to get involved:

• OTRS User Forum
• Mailing Lists
• Knowledge Database (FAQ)
• Bugreporting