Release Notes

((OTRS)) Community Edition 4 Patch Level 6

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

February 24, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the sixth patch level release of OTRS 4.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.


What’s New

  • Updated translations, thanks to all translators.
  • Added script to help to diagnose cloud services connection problems.
  • Improved migration script to be tolerant on missing ProcessManagement Transition Actions.
  • Message about opening external links from articles is now removable.
  • Removed buttons for System Registration if System Registration is disabled.
  • Updated StopWord list in Sysconfig to improve performance of the StaticDB fulltext index.

Click here to read what’s new in OTRS 4

Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.

Bug Fixes

  • Bug#11038 – Notification is not sent.
  • Bug#10905 – ArticleContent with Inline-Images are not shown completely.
  • Bug#10942 – Adressbook search does not permit to add contacts via click.
  • Bug#11011 – OTRS does not honor customer change.
  • Bug#10902 – Missing translations on login screen.
  • Bug#11047 – Missing translation when updating password.
  • Bug#11050 – Wrong sortation of Ticket Overview settings.
  • Bug#10955 – Missing translations in Dashboard and TicketOverview settings.
  • Bug#10968 – Dashlet: Filter Attributes with more then one CustomerID doesn’t work.
  • Bug#11033 – Wrong webservice update confirmation text.
  • Bug#11023 – SQL error with “0 oracle” for article body in Ticket Search.
  • Bug#11037 – TranstionAction smart thats should support <OTRS_TICKET_*> instead of <OTRS_Ticket_*>.
  • Bug#10198 – ORA-1795 occurrs, if a lot of tickets are selected at Column Filter in TicketOverviwSmall.
  • Bug#11034 – generic interface invoker event delete and add bug.
  • Bug#11018 – Internal Server Error, instead of warning.
  • Bug#11021 – ProcessManagement: TransitionAction delete does not check if is used.
  • Bug#11019 – ACLs for hiding Processes are not working anymore in 4.0.
  • Bug#10980 – has no translation.

The detailed ChangeLog can be found at: .

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


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Professional Services

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Release Name:

((OTRS)) Community Edition 4 Patch Level 6

Release Details

  • Release name: ((OTRS)) Community Edition 4 Patch Level 6
  • Release date: February 24, 2015
  • Release type: patch level