December 05, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 25th patch level release of OTRS 5s.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
Important for Upgrading
- From a previous version of OTRS 5:
- Make sure you run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade so that the configuration is refreshed. Otherwise, the system may not work.
- If you upgrade from OTRS 5 Patch Level 2 or earlier, please run scripts/DBUpdate-to-5.pl once during the upgrade to fix possible issues with dysfunctional notification tags.
- If you upgrade from OTRS 5 Beta 5 or earlier, you should manually update all ticket notifications that are set to be shown in agent preferences. In the ticket notification management admin screen for each notification, scroll down to “Notification Methods” and check the “Send by default” checkbox from the “Email” section on each notification.
- Background information: “Send by default” is a new feature introduced in OTRS 5 RC1 that adds a new layer of control to administrators to decide if an enabled notification method is used by default or not if an agent has not directly specified this preference. This option is now set by default on new systems or upgrades.
- From OTRS 4.x: Please consult our admin manual for detailed instructions.
- Bug#13366 – Maintenance Message cannot exceed 250 characters, that is not reflected in the GUI.
- Bug#13266 – Article field not mandatory if time units are added.
- Bug#13357 – Improve handling of PGP parameters.
- Bug#13362 – Issue with dynamic fields in ticket information widget in ticket zoom.
- Bug#13361(PR#1873) – Postmaster Filter matching is not correct, thanks to Pawel Boguslawski.
- Bug#13316 – Obsolete directive in CSP.
- Bug#13347 – Internal article information disclosed by the customer search.
- Bug#13310 – Only 15 tickets in ticket lists if overview medium/preview disabled for new agents.
- Bug#13314 – Multiple submit possible for bulk action.
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-5_0_25/CHANGES.md.
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- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
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