Release Notes

((OTRS)) Community Edition 5s Patch Level 40

OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions

Januar 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the ((OTRS)) Community Edition 5s patch level 40.

Release Details

Release name: ((OTRS)) Community Edition 5s Patch Level 40
Release date: January 10, 2020
Release type: patch level

Security Issues:

Security Advisory 20-01
Security Advisory 20-02

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Important for Updating

From a previous version of OTRS 5:

  • Make sure you run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • If you upgrade from OTRS 5 Patchlevel 2 or earlier, please run scripts/DBUpdate-to-5.pl once during the upgrade to fix possible issues with dysfunctional notification tags.
  • if you upgrade from OTRS 5 Beta 5 or earlier, you should manually update all ticket notifications that are set to be shown in agent preferences. In the ticket notification management admin screen for each notification, scroll down to “Notification Methods” and check the “Send by default” checkbox from the “Email” section on each notification.

    Background information: “Send by default” is a new feature introduced in OTRS 5 RC1 that adds a new layer of control to administrators to decide if an enabled notification method is used by default or not if an agent has not directly specified this preference. This option is now set by default on new systems or upgrades
  • From OTRS 4.x: Please consult our admin manual for detailed instructions.

What’s New

  • Improved handling of the uploaded inline images.
  • Improved article sending via email communication channel.

Bug Fixes

The detailed ChangeLog can be found at:
https://github.com/OTRS/otrs/blob/rel-5_0_40/CHANGES.md

Browser Support

JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Download

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Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed about our OTRS newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/external. You can find the current releases in the section “Download.“ If your password is not accepted, please use the „Forgot password“ link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/external.

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download.

Professional Services

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Community Support

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Release Name:

((OTRS)) Community Edition 5s Patch Level 40

Release Date:

10/01/2020

Release Type:

patch level

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