Release Notes

OTRS MasterSlave 6 Patch Level 21

OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions

January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 6 patch level 21.

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Release Details

What’s new

  • Improved breadcrumb.
  • Removed outdated information about max_allowed_packet.

Bug Fixes

  • Bug#14899 – Error log is created while non MasterSlave ticket is set.

Browser Support

JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

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If you already have login information to our OTRS portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/external. You can find the current releases in the section “Download.“ If your password is not accepted, please use the „Forgot password“ link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/external.

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download.

Professional Services

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Release Name:

OTRS MasterSlave 6 Patch Level 21

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