Release Notes: iPhone Handle 1.2.1

 

 January 29, 2013 –– OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the iPhone Handle 1.2.1.

 

 

Release Details

  • Release name: iPhone Handle 1.2.1
  • Required OTRS release: OTRS Help Desk 3.2.1 or higher
  • Recommended OTRS release: OTRS Help Desk 3.2.1 or higher
  • Release date: January 29, 2013
  • Release type: Stable

     

    What’s New

    • Code cleanup

    Important for Upgrading

    • From OTRS 3.2.x:
      • Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
      • Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
    • From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 8 (for the agent interface)
    • Microsoft Internet Explorer before version 7 (for the customer interface)
    • Firefox before version 4
    • All versions of Netscape

    We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

     

    Supported Encodings

    • OTRS 3.2 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

     

    Download

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    If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

    If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

    If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

     

    Professional Services

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