Release Notes

Release Notes: OTRS 3.2.17

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

Dezember 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS 3.2.17 Sunrise Beach Ko Lipe.



Important for Upgrading

  • From OTRS 3.2.x:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • Please note that for upgrades from 3.2.0.beta1, an additional database upgrade step is needed (see UPGRADING)!
    • Since 3.2.0.rc1, OTRS requires an additional Perl module: YAML::XS.
  • From OTRS 3.1.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Security Issues

Bug Fixes

  • Enhanced Permission Checks in GenericInterface Ticket Connector.
  • Bug#10879 – GenericInterfae: TicketSearch operation does not take escalation parameters.
  • Bug#10812 – SOAP Response is always in version SOAP 1.2.
  • Bug#10083 – SMIME and Email address detection is case sensitive (for the right part)..
  • Bug#10706 – dashboard settings are lost by different user login.
  • Bug#10679 – Texts in notification tags loose their empty lines and spaces.
  • Bug#10817 – generic agent ticket date filter ‘year’ one year has 365 instead of 356.
  • Bug#10704 – forgot password.
  • Bug#10588 – Search profile names with special characters break functionality.
  • Bug#10598 – Field tags not parsed properly in auto response subject.
  • Bug#10522 – HTTP 500 error when uploading attachments to ticket on Windows.
  • Bug#10578 – Service selection in GA Ticket Action allows multi select.
  • Bug#10519 – Opening and closing popups in ProcessManagement leads to performance issues.
  • Bug#9350 – Initial notes by ticket split not visible it the ticket zoom.
  • Bug#10402 – Transition or Transition Action popup a login page.
  • Bug#9098 – The system still consider the customer_ids, even after field is empty on table customer_user.
  • Bug#10202 – Process Modules, Dynamic Fields, and ACLs with AJAX update.
  • Bug#10432 – ACLs not working correctly in CustomerTicketZoom (Message Followup).
  • Bug#10378 – SessionID created with generic interface wont work using it as Agent.
  • Bug#9970 – Existing sequences on oracle databases produces errors.

The detailed ChangeLog can be found at:

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


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Release Name:

Release Notes: OTRS 3.2.17

Release Details

  • Release name: OTRS 3.2.17
  • Release type: stable
  • Release date: Dezember 16, 2014