Release Notes: OTRS 3.3.10

November 04, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS 3.3.10 Sunrise Beach Ko Lipe.

Important for Upgrading

• From OTRS 3.3.x:
  • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • If you update from OTRS 3.3.6 or earlier, you need to enable a new cronjob that controls the scheduler process. Please copy the file /opt/otrs/var/cron/scheduler_watchdog.dist to /opt/otrs/var/cron/scheduler_watchdog and update your crontab with /opt/otrs/bin/Cron.sh start (as “otrs” user, not root).
• From OTRS 3.2.x: Please read the UPGRADING.md and INSTALL.md files for detailed instructions.

Bug Fixes

• Bug#8460 – Smart tag <OTRS_CUSTOMER_EMAIL[]> is displayed with HTML coding tags.
• Bug#10587 – Find.pm “Can’t cd to ..” error in DynamicField subdirectories.
• Bug#10665 – Backup script should delete incomplete backups.
• Bug#10817 – generic agent ticket date filter ‘year’ one year has 365 instead of 356.
• Bug#10813 – GenericInterface event handler only listens to ticket events.
• Bug#10810 – Reference of uninitialized value at login.
• Bug#10631 – Search attribute are unordered.
• Added configuration option to allow for other than SELECT statements in the SQL box module.
• Bug#8535 – Only first 1000 Tickets are shown in CustomerInterface.
• Bug#10728 – Removing watcher does not work on ticket merge.
• Bug#10750 – Strange tree view in complex tree of queues.
• Bug#10790 – Editing fields in Activity Dialogs not possible in IE8.
• Bug#10729 – Dynamic Fields are shown incorrect at Ticket Overview, thanks to S7.
• Bug#10725 – Translation affects suggested article type.
• Bug#10579 – Error with &-sign in an eMail address.
• Bug#10667 – GenericInterface debugger info does not show the pure data.
• Updated CKEditor to version 4.4.5. This fixed http://dev.ckeditor.com/ticket/12423.
• Fixed support data collection hangs in some mod_perl environments.
• Bug#10588 – Search profile names with special characters break functionality.
• Bug#10749 – generic agent limitted by notifications for escalations.
• Bug#10736 – Wrong update behavior for the proccess change time by the scheduler, when a time zone is used.
• Added dependency check for Perl module Time::Piece.
• Bug#10710 – Adding agent with username that has already existed in AdminUser leads to SQL error message, thanks to S7.
• Bug#10582 – Adding templates with same name in AdminTemplate leads to SQL error message.
• Bug#10708 – ProcessManagement: ActivityDialog Description short and long are not displaying.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_3_10/CHANGES.md.

Browser Support

• JavaScript is required to use OTRS.

These browsers are not supported:

• Microsoft Internet Explorer before version 8
• Firefox before version 10
• Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

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If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

Professional Services

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Leverage the various OTRS Community sources to get involved:

• OTRS User Forum
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• Knowledge Database (FAQ)
• Bugreporting