Release Notes

Release Notes: OTRS 3.3.11

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

Dezember 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release OTRS 3.3.11 Sunrise Beach Ko Lipe.



Important for Upgrading

  • From OTRS 3.3.x:
    • Make sure you run bin/ after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • If you update from OTRS 3.3.6 or earlier, you need to enable a new cronjob that controls the scheduler process. Please copy the file /opt/otrs/var/cron/scheduler_watchdog.dist to /opt/otrs/var/cron/scheduler_watchdog and update your crontab with /opt/otrs/bin/ start (as “otrs” user, not root).
  • From OTRS 3.2.x: Please read the and files for detailed instructions.

Security Issues

Bug Fixes

  • Bug#10904 – Upon entering CIC, search only returns hits during the first search.
  • Bug#10944 – Multiple selection in Tree Selection also affects filtered elements.
  • Follow-up fix for Bug#6284 – Problem with unicode characters when using FastCGI.
  • Bug#10830 – Textarea Limitation in Generic Agent.
  • Bug#10920 – ProcessManagement: Deleting Activities from canvas does not update process layout.
  • Bug#10801 – Editor is extremely slow with large articles.
  • Enhanced Permission Checks in GenericInterface Ticket Connector.
  • Bug#10634 – ProcessManagement: Can not use an arbitrary email address as a CustomerUser.
  • Bug#10839 – ACL cannot set possible TicketType in AgentTicketPhone and AgentTicketEmail.
  • Bug#10776 – Medium and Large view don’t indicate active filters.
  • Bug#10808 – Set of pending time is not working at all in Frontend::Agent::Ticket::ViewNote.
  • Bug#10892 – TicketActionsPerTicket open multiple popups at TicketOverview.
  • Bug#10857 – JS added too often in AgentTicketOverviewSmall.
  • Bug#10639 – Set of pending time/state not working properly (process management).
  • Bug#10893 – Missing log name partitions in Service Center.
  • Bug#10879 – GenericInterfae: TicketSearch operation does not take escalation parameters.
  • Bug#10812 – SOAP Response is always in version SOAP 1.2.
  • Bug#10083 – SMIME and Email address detection is case sensitive (for the right part)..
  • Bug#10826 – German – Translation Problem.
  • Bug#10678 – Dates off by one on area diagram in dashboard widget.
  • Bug#7369 – LinkQoute fails for some characters in hash or parameter.
  • Bug#8404 – Wrong sorting of responses dropdown in TicketZoom.
  • Bug#8781 – 508 Compliance: In Ticket Overviews the title attribute of large view link is incorrect.
  • Bug#10669 – Maxlength validation of textarea dynamic fields does not work correctly in IE.
  • Bug#10471 – Missing translations for tooltips of TicketOverviewSmall columns.
  • Bug#10850 – Double-quoted special characters in title of dynamic field sidebar output in TicketZoom.
  • Bug#10805 – Open tickets in 3 days show right function but wrong number.
  • Bug#10845 – No date search if TimeInputFormat is Input.
  • Bug#10706 – dashboard settings are lost by different user login.
  • Bug#10577 – Service Center does not show MOD_PERL version on Ubuntu 14.04.
  • Bug#10679 – Texts in notification tags loose their empty lines and spaces.

The detailed ChangeLog can be found at:

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


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Release Name:

Release Notes: OTRS 3.3.11

Release Details

  • Release name: OTRS 3.3.11
  • Release type: stable
  • Release date: Dezember 16, 2014