Release Notes: OTRS 3.3.14

May 26, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the release of OTRS 3.3.14.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.

Release Details

  • Release name: OTRS 3.3.14
  • Release date: May 26, 2015
  • Release type: patch level

Important for Upgrading

  • From OTRS 3.3.x:
    • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • If you update from OTRS 3.3.6 or earlier, you need to enable a new cronjob that controls the scheduler process. Please copy the file /opt/otrs/var/cron/scheduler_watchdog.dist to /opt/otrs/var/cron/scheduler_watchdog and update your crontab with /opt/otrs/bin/Cron.sh start (as „otrs“ user, not root).
  • From OTRS 3.2.x: Please read the UPGRADING.md and INSTALL.md files for detailed instructions.

Bug Fixes

  • Bug#11298 – Package installation/uninstallation leads to endless loop.
  • Bug#11290 – Lang parameter not correctly validated.
  • Bug#11277 – Search for multiple ticket numbers with GenericInterface.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_3_14/CHANGES.md.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

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If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

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