Release Notes

Release Notes: OTRS 3.3.16

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

 

November 01, 2016 —OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the sixteenth release of OTRS 3.3.

 

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5.

 

Release Details

  • Release name: OTRS 3.3.16
  • Release date: November 01, 2016
  • Release type: patch level

Security Issues

Bug Fixes

  • Bug#11959 – 500 Can’t connect to www.otrs.com/product.xml:443.
  • Bug#11870 – Missing quoting in Layout::AgentQueueListOption().
  • Bug#11802 – Customer user can get access to all ticket data.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-3_3_16/CHANGES.md.

 

What’s New

  • Improved sandboxing of displayed attachments.
  • Added package verification information to otrs.PackageManager.pl, use bin/otrs.PackageManager.pl -a list -e (to show package verification information) or bin/otrs.PackageManager.pl -a list -e -c (to show package verification information deleting the cache before).

Important for Upgrading

  • From OTRS 3.3.x:
    • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • If you update from OTRS 3.3.6 or earlier, you need to enable a new cronjob that controls the scheduler process. Please copy the file /opt/otrs/var/cron/scheduler_watchdog.dist to /opt/otrs/var/cron/scheduler_watchdog and update your crontab with /opt/otrs/bin/Cron.sh start (as “otrs” user, not root).
  • From OTRS 3.2.x: Please read the UPGRADING.md and INSTALL.md files for detailed instructions.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

Download

Download the latest release with your OTRS-ID – Your personal all-round account

Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed with our OTRS newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS Portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

 

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

Get professional service and support

 

 

Community Support

Leverage the various OTRS Community sources to get involved:

Find us on Social Media
Twitter Linkedin-in Youtube Facebook-f

Sign up for our newsletter

((OTRS)) Community Edition
OTRS
Company

© copyright 2020, OTRS AG

Twitter Facebook Youtube Instagram Linkedin