Release Notes: OTRS 4 Patch Level 33

 

November 09, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 33th patch level release of OTRS 4.

 

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

 

Release Details

  • Release name: OTRS 4 Patch Level 33
  • Release date: November 09, 2018
  • Release type: patch level

Security Issues

Important for Updating

  • From a previous version of OTRS 5:
    • Make sure you run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • If you upgrade from OTRS 5 Patchlevel 2 or earlier, please run scripts/DBUpdate-to-5.pl once during the upgrade to fix possible issues with dysfunctional notification tags.
    • if you upgrade from OTRS 5 Beta 5 or earlier, you should manually update all ticket notifications that are set to be shown in agent preferences. In the ticket notification management admin screen for each notification, scroll down to “Notification Methods” and check the “Send by default” checkbox from the “Email” section on each notification.
      • Background information: “Send by default” is a new feature introduced in OTRS 5 RC1 that adds a new layer of control to administrators to decide if an enabled notification method is used by default or not if an agent has not directly specified this preference. This option is now set by default on new systems or upgrades.
  • From OTRS 4.x: Please consult our admin manual for detailed instructions.

 

What’s New

  • Improved upload cache module.

Bug Fixes

  • Bug#14132 – After select a sub-queue the queue’s field is break in the bulk window.
  • Bug#14131 – Missing Default Sign key field description in AdminQueue.
  • Bug#14119 – WSDL File is incorrect.
  • Bug#11107 – ACL does not work properly in AgentTicketMove screen.
  • Follow-up fix for Bug#13978 – User and customer preferences may override user data.
  • Bug#14079 – Cancel and Close button are not visible.
  • Bug#14072 – Type activation warning disappears after new type is added.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-5_0_31/CHANGES.md.

 

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

Download

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If you already have login information to our OTRS Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

 

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Community Support

Leverage the various OTRS Community sources to get involved: