Release Notes: OTRS 5 iPhone Handle 4 Patch Level 2

September 29, 2015 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of OTRS iPhone Handle 4 Patch Level 2.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.

Release Details

  • Release name: OTRS iPhoneHandle 4 Patch Level 2
  • Required OTRS release: OTRS 4 or higher
  • Release date: September 29, 2015
  • Release type: patch level

What’s New

  • Prevent direct use of DBObject, ConfigObject, LogObject and TimeObject.

Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.

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