Release Notes: OTRS 5s Patch Level 32

November 14, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 32th patch level release of OTRS 5s.

Release Details

  • Release name: OTRS 5s Patch Level 32
  • Release date: November 14, 2018
  • Release type: patch level

Security Issues

    Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

    Important for Updating

    • From a previous version of OTRS 5:
      • Make sure you run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
      • If you upgrade from OTRS 5 Patchlevel 2 or earlier, please run scripts/DBUpdate-to-5.pl once during the upgrade to fix possible issues with dysfunctional notification tags.
      • if you upgrade from OTRS 5 Beta 5 or earlier, you should manually update all ticket notifications that are set to be shown in agent preferences. In the ticket notification management admin screen for each notification, scroll down to “Notification Methods” and check the “Send by default” checkbox from the “Email” section on each notification.
        • Background information: “Send by default” is a new feature introduced in OTRS 5 RC1 that adds a new layer of control to administrators to decide if an enabled notification method is used by default or not if an agent has not directly specified this preference. This option is now set by default on new systems or upgrades.
    • From OTRS 4.x: Please consult our admin manual for detailed instructions.

    What’s New

    Bug Fixes

    • Follow-up fix for Bug#13978 – User and customer preferences may override user data.

      The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-5_0_32/CHANGES.md.

      Browser Support

      • JavaScript is required to use OTRS.

      These browsers are not supported:

      • Microsoft Internet Explorer before version 10
      • Firefox before version 10
      • Safari before version 5

      We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

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      If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

      If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

      If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

      Professional Services

      OTRS Group, the source code owner, provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

      Community Support

      Leverage the various OTRS Community sources to get involved: