Release Notes: OTRS 5s Patch Level 38

October 04, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of the OTRS 5s patch level 38.

Release Details

  • Release name: OTRS 5s Patch Level 38
  • Release date: October 04, 2019
  • Release type: patch level

Security Issues

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Important for Updating

  • From a previous version of OTRS 5:
    • Make sure you run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • If you upgrade from OTRS 5 Patchlevel 2 or earlier, please run scripts/DBUpdate-to-5.pl once during the upgrade to fix possible issues with dysfunctional notification tags.
    • if you upgrade from OTRS 5 Beta 5 or earlier, you should manually update all ticket notifications that are set to be shown in agent preferences. In the ticket notification management admin screen for each notification, scroll down to „Notification Methods“ and check the „Send by default“ checkbox from the „Email“ section on each notification.
      • Background information: „Send by default“ is a new feature introduced in OTRS 5 RC1 that adds a new layer of control to administrators to decide if an enabled notification method is used by default or not if an agent has not directly specified this preference. This option is now set by default on new systems or upgrades.
  • From OTRS 4.x: Please consult our admin manual for detailed instructions.

What’s New

Bug Fixes

  • Bug#14716 – E-mails with attached e-mails (e.g. forwarded) containing period followed by long string in the subject may get stuck. Put such e-mail into OTRS PostMaster and mail processing will run until the process is killed manually.
  • Bug#14639 – Address Book is not working. Instead, JavaScript error message is present.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-5_0_38/CHANGES.md.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

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If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

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