Release Notes: OTRS Appliance 4 Patch Level 3

December 16, 2014 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the third patch level release of OTRS Appliance 4.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.

Release Details

  • Release name: OTRS Appliance 4 Patch Level 3
  • Release date: December 16, 2014
  • Release type: patch level

Includes

  • OTRS 4 Patch Level 3

What’s new

  • The OTRS appliance can be downloaded as an ISO image and provides a quick and easy way to set up an OTRS system, including all necessary components (operating system, database, webserver, etc.)
  • The appliance can be installed as a virtual machine based on the virtualization software „Oracle VM VirtualBox“, or on virtualization software solutions provided by other vendors, or it can be installed on native hardware.

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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section „Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

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