Release Notes

Release Notes: OTRS Business Solution 4 Patch Level 4

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

May 11, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth patch level release of its OTRS Business Solution™ 4.


What’s New

  • Fixed an issue where sub navigation would close unintended while still using it
  • Added Dynamic Fields removal on uninstall
  • Timeline View: Add the full value of article data to the element title for better usability
  • Timeline View: Make sure popup links are opened correctly from overlays
  • Chat: Allow multiline feeds for chats in other places, too; reduced polling frequency
  • General: Reverted config group changes due to request.

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Everytime a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.


Release Name:

Release Notes: OTRS Business Solution 4 Patch Level 4

Release Details

  • Release name: OTRS Business Solution™ 4 Patch Level 4
  • Release date: May 11, 2015
  • Release type: patch level