Release Notes

Release Notes: OTRS Business Solution 5 Patch Level 3

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


 December 23, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the third patch level release of its OTRS Business Solution™ 5.





What’s New

  • Fixed AJAX communication error after uninstall if chat engine was active.
  • Fixed wrong colors in timeline view for articles of type email-internal with sendertype customer.
  • Fixed a bug where the chat create timestamp would not be correctly formatted in the chat manager.

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Everytime a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5 Patch Level 3

Release Details

  • Release name: OTRS Business Solution™ 5 Patch Level 3
  • Release date: December 12, 2015
  • Release type: patch level