Release Notes

Release Notes: OTRS Business Solution 5 Patch Level 4

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


January 14, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth patch level release of its OTRS Business Solution™ 5.





What’s New

  • Fixed a bug where the chat request list would show target channels that the user has no permission for.
  • Fixed a bug where chat message times would not include user time zone information.
  • Fixed problems with non-translatable strings.
  • Fixed completely broken locking in chat manager. This caused different problems: – Script freezes – Wrong placing of boxes and “chat already closed” messages in new and discarded chats.
  • Fixed typos (thanks to Balazs Ur), improved translations, added Malay translation.
  • Fixed uninitialized value problems with chats from OTRS 4 (missing chat channel).
  • Fixed broken chat channel selection in “chat channel change” overlay.
  • Fixed broken handling of chats from OTRS 4 by setting a default “owner” permission level for all agents in existing chats where the permission level is still missing.

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Everytime a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5 Patch Level 4

Release Details

  • Release name: OTRS Business Solution™ 5 Patch Level 4
  • Release date: January 14, 2016
  • Release type: patch level