Release Notes: OTRS Business Solution 5 Patch Level 5


February 11, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fifth patch level release of its OTRS Business Solution™ 5.


Release Details

  • Release name: OTRS Business Solution™ 5 Patch Level 5
  • Release date: February 11, 2016
  • Release type: patch level



    What’s New

    • Fixed a bug where the message timestamp would not be correctly formatted for the sending agent.
    • Fixed a bug in IE10+11 where the placeholder text of the chat text area was added as content.

    How to Update

    • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Everytime a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 8
    • Firefox before version 10
    • Safari before version 5

    Please note that OTRS 5 will not support Internet Explorer 8 and 9.

    We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.