Release Notes

Release Notes: OTRS Business Solution 5s Patch Level 14

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


December 13, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourteenth patch level release of its OTRS Business Solution™ 5s.





What’s New

  • Improved chat availability strings.
  • Improved handling of call invitations if agent is in a call.
  • Improved user experience for My Chat Channels preference widget.
  • Improved display of notification for unassigned Chat Channels.
  • Improved local storage variable names in order to avoid collisions.

Bug Fixes

  • Fixed: Skip request checks in customer interface if chat is turned off.
  • Bug#12478 – Server error when writing historical data for DynamicFieldDatabase fails.
  • Bug#12469 – Description/Example of a dynamic field type database is wrong.
  • Bug#12453 – DynamicFieldDatabase value is lost when an attachment is uploaded.
  • Bug#12459 – This operation is an insecure’ error when cookies are disabled in the browser.
  • Bug#12414 – Calendar Team Permissions.
  • Bug#12416 – Chat time and timezone displayed incorrectly in a popup window.

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution 5s Patch Level 14

Release Details

  • Release name: OTRS Business Solution™ 5s Patch Level 14
  • Release date: December 13, 2016
  • Release type: patch level