February 13, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the twenty-third patch level release of its OTRS Business Solution™ 5s.
- Fixed: PhantomJS is dead (bug#13637).
- Fixed: Chat channel connected to queue generates error notification on each page reload (bug#13600).
- Fixed: Dynamic Field Contact with Data is displayed doubled in AgentTicketZoom view (bug#13604).
- Fixed: OTRS Business Solution™ distinction persists in the Reports link after installation (bug#13501).
- Fixed bug#13354 – Theme of the Notification Mails does not switch to OTRS Business Solution™ colors after OTRS Free is upgraded to OTRS Business Solution™.
How to Update
- The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.
These browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 10
- Safari before version 5
Please note that OTRS 5 will not support Internet Explorer 8 and 9.