Release Notes

Release Notes: OTRS Business Solution™ 6 Patch Level 12

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


September 21, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the twelfth patch level release of its OTRS Business Solution 6.




Bug Fixes

  • Fixed: Timeline View is broken when a body string contains closing script tag (bug#14023).
  • Fixed: Incorrect default Valid param in StatsReportList() function (bug#14031).
  • Fixed: Displaying long label Database dynamic field in customer ticket process (bug#14036).
  • Fixed: Value for dynamic field database is newly set even if not changed (bug#13998).
  • Fixed: Dashboard: Filter symbol is available but values can’t be chosen (bug#139959).
  • Fixed: Chart format unavailable in report configuration if chromium is used (bug#13962).

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

Please note that OTRS 6 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution™ 6 Patch Level 12

Release Details

  • Release name: OTRS Business Solution6 Patch Level 12
  • Release date: September 21, 2018
  • Release type: patch level