January 16, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth patch level release of its OTRS Business Solution™ 6.
- Fixed: Wrong sorting for configuration last deployments support data plugin (bug#13301).
- Fixed: OTRS Business Solution™ distinction persists in the Reports link after installation (bug#13501).
- Fixed: Cron in report generator does not work (bug#13425).
- Added output filter for related FAQ articles for agents from FAQ package.
- Fixed: Theme of the Notification Mails does not switch to OTRS Business Solution™ colors after OTRS Free is upgraded to OTRS Business Solution (bug#13354).
How to Update
- The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.
These browsers are not supported:
- Microsoft Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6
Please note that OTRS 6 will not support Internet Explorer 8 and 9.