Release Notes

Release Notes: OTRS Business Solution™ 6 Patch Level 4

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.


January 16, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth patch level release of its OTRS Business Solution 6.




Bug Fixes

  • Fixed: Wrong sorting for configuration last deployments support data plugin (bug#13301).
  • Fixed: OTRS Business Solution™ distinction persists in the Reports link after installation (bug#13501).
  • Fixed: Cron in report generator does not work (bug#13425).
  • Added output filter for related FAQ articles for agents from FAQ package.
  • Fixed: Theme of the Notification Mails does not switch to OTRS Business Solution™ colors after OTRS Free is upgraded to OTRS Business Solution (bug#13354).

How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

Please note that OTRS 6 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Release Name:

Release Notes: OTRS Business Solution™ 6 Patch Level 4

Release Details

  • Release name: OTRS Business Solution™ 6 Patch Level 4
  • Release date: January 16, 2018
  • Release type: patch level