November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of its OTRS Business Solution™ 6.
- Fixed: Contact with data autocomplete dynamic field is not working correctly (bug#13334).
- Fixed: Customer user address book doesn’t work in AgentTicketSMS (bug#13324).
- Added feature for integrating chat in web pages.
- Added new ready-to-run processes.
How to Update
- The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.
These browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 10
- Safari before version 5
Please note that OTRS 6 will not support Internet Explorer 8 and 9.