July 12, 2018 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the nineth patch level release of the OTRS Clone DB 5 for OTRS 5. This script clones an OTRS database into an empty target database, even on another database platform. It will dynamically get the list of tables in the source DB, and copy the dataof each table to the target DB.
Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.
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What’s New
- Added on-demand test mode configuration, and updated minimum framework version to OTRS 5.0.37.
Browser Support
- JavaScript is required to use OTRS.
These browsers are not supported:
- Microsoft Internet Explorer before version 10
- Firefox before version 10
- Safari before version 5
Please note that OTRS 5 will not support Internet Explorer 8 and 9.
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Download
Download the latest release with your OTRS-ID – Your personal all-round account
Your benefits:
- free promotion specials
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- stay informed with our OTRS-Newsletter and manage your newsletter subscription
- contact us more easily and keep track of your requests
If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
Professional Services
OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
Community Support
Leverage the various OTRS Community sources to get involved: