Release Notes

Release Notes: OTRS Clone DB 5

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

 

 October 20, 2015 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the stable release of the OTRS Clone DB 5 for OTRS 5. This script clones an OTRS database into an empty target database, even on another database platform. It will dynamically get the list of tables in the source DB, and copy the dataof each table to the target DB.

Please note, that from now on we will only officially support OTRS 3.3, OTRS 4 and following versions.

 

 

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What’s New

  • Moved bin files to console command.

 

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 10
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

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If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

 

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Release Name:

Release Notes: OTRS Clone DB 5

Release Details

  • Release name: OTRS Clone DB 5
  • Required OTRS release: OTRS 5 or higher
  • Release date: October 20, 2015
  • Release type: stable

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