Release Notes

Release Notes: OTRS FAQ 4

OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM.

 

 November 25, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the module OTRS FAQ 4.

Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.

 

 

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What’s new

  • Added code to migrate DTL code in SysConfig settings to TT during package update.
  • Added Italian language.
  • Added Swahili language.
  • Added Serbian Cyrillic language.
  • Sync translation files.

 

Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.

 

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8 (for the agent interface)
  • Microsoft Internet Explorer before version 7 (for the customer interface)
  • Firefox before version 4
  • All versions of Netscape

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

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If you already have login information to our OTRS-Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

 

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Community Support

Leverage the various OTRS Community sources to get involved:

Release Name:

Release Notes: OTRS FAQ 4

Release Details

  • Release name: OTRS FAQ 4
  • Required OTRS release: OTRS 4 or higher
  • Release date: November 25, 2014
  • Release type: stable

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