November 25, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the stable release of the module OTRS FAQ 4.
Please note, that from now on we will only officially support versions OTRS 3.3 and OTRS 4.
- Added code to migrate DTL code in SysConfig settings to TT during package update.
- Added Italian language.
- Added Swahili language.
- Added Serbian Cyrillic language.
- Sync translation files.
Important for Upgrading
- From a previous version of OTRS 4:
- Make sure you run
bin/otrs.RebuildConfig.plafter the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- Make sure you run
- From OTRS 3.3.x: Please consult our admin manual for detailed instructions.
These browsers are not supported:
- Microsoft Internet Explorer before version 8 (for the agent interface)
- Microsoft Internet Explorer before version 7 (for the customer interface)
- Firefox before version 4
- All versions of Netscape
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If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
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