November 01, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 7.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
- Updated translations, thanks to all translators.
- Added language English (United Kingdom), thanks to all translators.
- Added support to choose and sort FAQ attribute columns for linked FAQ items (complex table mode).
- Added new SysConfig setting “FAQ::Frontend::AgentFAQExplorer###ShowInvalidFAQItems” to show or hide invalid FAQ items (disabled by default).
- Updated Import console command for OTRS 5 patch level 14.
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- Firefox before version 10
- Safari before version 5
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OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.